AJ Madison Reviews

Wide Selection: The site provides a wide range of appliances from various brands.

Innovative Features: Appliances come with innovative features like steam technology and wrinkle release/steam refresh.

Competitive Prices: The site is known for offering competitive prices on high-quality appliances.

Buying Guides: The site provides comprehensive buying guides to help customers make informed decisions.

Flexible Installation Options: The site offers appliances with versatile installation options, including side-by-side, stacked vertically with a stacking kit, raised to convenient height with storage pedestals, or installed under a countertop.

Smart Features: Some appliances come with smart features like automatic vent hood control, guided cooking, and remote monitoring.

Power Burners: Some cooktops come with power burners for faster cooking.

Illuminated Knobs: Some cooktops have illuminated knobs to indicate whether the cooktop is on or off.

Continuous Grates: Some cooktops feature continuous grates for easy movement of pans between burners.

Reversible Grates: Some cooktops come with reversible grates that are flat on one side and contoured on the other to perfectly fit round-bottom wok pans.

Versatile Gas Burners: Some cooktops feature versatile gas burners that offer a range of heat settings, from a gentle simmer to intense flame.

Modular Cooktops: The site offers modular cooktops that allow customers to build their dream cooktop by combining modular surfaces, including induction, gas, teppanyaki, and deep fryers.

Selection: AJ Madison offers a wide range of appliances, which is a significant advantage for customers looking for specific products.

Good Sales Person: Some customers have reported positive interactions with sales representatives, who provided helpful advice and guidance.

Customer Service: The majority of reviews highlight poor customer service, including misleading information, unresponsive support, and unhelpful resolution to issues.

Restocking Fees: AJ Madison has been criticized for its high restocking fees, which can be as high as 30% even for unopened items.

Delivery Issues: There have been numerous complaints about damaged or missing items during delivery, with some customers experiencing significant delays and poor handling of their appliances.

Return Policy: The return policy is often seen as unfair, with customers being charged for return shipping and restocking fees, even for unopened items.

Product Quality: Some customers have received damaged or used products, which is a significant concern for those expecting new, high-quality appliances.